IDC Report: 77% of Governments Adopt AI for Agentic Digital Labor
How public sector leaders use predictive, generative, and agentic AI to transform workflows with human oversight
A new IDC InfoBrief sponsored by Salesforce reveals that 77% of government agencies have adopted AI tools as they shift to “digital labor”. Surveying nearly 800 public sector leaders, the report explores how combining predictive, generative, and agentic AI under human oversight drives productivity and decision advantage. While IT security and fraud prevention lead near-term use cases, scaling depends on managing legacy integration and compliance risks. Download the report for a roadmap on workforce reskilling and governance.
White Paper from 