Salesforce named a Leader in Worldwide AI-Enabled Utility Customer Experience Management Solutions

Salesforce named a Leader in Worldwide AI-Enabled Utility Customer Experience Management Solutions

See why Salesforce was named a Leader in the 2026 IDC MarketScape for Worldwide AI-Enabled Utility Customer Experience Management Solutions

In the new IDC MarketScape, Salesforce was recognized for “embedding AI within core workflows to support operational efficiency in utility environments.”

Explore why we were recognized for strengths in:

  • “Its unified data platform as a core element of its utilities strategy”
  • ”Embedding AI within core workflows to support operational efficiency in utility environments”
  • “Enabling organizations to deploy specialized agents aligned with defined operational tasks”

 

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