The Managed Repair Advantage: A Technology, Data-Driven Approach to Property Loss Recovery
Contractor Connection® delivers more predictable claim outcomes through a performance-driven network of trusted contractors, technology-enabled oversight, and proven repair program expertise.
- Nationwide contractor network: 5,000+ vetted, credentialed general and specialty contractors.
- Quality and accuracy: 96%+ estimate accuracy, a 9.4 overall customer satisfaction score, and a five-year CraftedCare® workmanship warranty on all repair work.
- Technology-enabled oversight: Integrated capacity management, moisture data analytics, digital estimate review, and Power BI reporting provide visibility into repair progress and performance.
- Proactive repair management: Contractor performance monitoring, quality assurance, and customer feedback help identify issues and address them before they escalate.
- Greater transparency: Real-time project updates and a customer dashboard provide visibility throughout the repair process.
From assignment through resolution, Contractor Connection® manages the repair experience, helping insurers accelerate repairs, reduce administrative burden for adjusters, improve indemnity accuracy, maintain repair quality, and deliver a better customer experience.
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